A. Manage Problem Reports

Brief explanation

In the overview of problem reports, you can see all the issues reported by your colleagues. You can see exactly who created each problem, when it was created, and what it is about. Problems that have not yet been dealt with are shown as ‘open’, and those that have already been resolved are shown as ‘closed’.

Step-by-step guide

Open the LIZ Workspace Manager
Navigate to the ‘’Problems’’ section in the Management menu
Here you will see all the latest problem reports for the day, along with the relevant details
When you view the details of a report, you will see additional information such as a description of the problem
If the problem has been resolved, all you need to do is change the status to ‘’Closed’’

Tips & tricks

Only the reports from the current day appear in the view, to view reports from previous days, you must filter by the relevant date

Any ticket that has been closed can be reactivated at any time
When a user reports a problem via the app, the email addresses provided are notified so that the issue can be dealt with